Refund policy

Last updated: November 8, 2026

We want you to love every piece you get from Fittie Pop. If something isn't right, here's how we'll help.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't the item, size or color you ordered, email us at hello@fittiepop.com within 14 days of delivery. Please include your order number and a clear photo of the item (and the label or packaging, if it's the wrong item).

Once we confirm the issue, we'll send a replacement or issue a full refund to your original payment method, at no cost to you. In most cases you won't need to send the item back.

Returns and exchanges for other reasons

Need a different size or changed your mind? You can request a return within 14 days of delivery. Returns for reasons other than damage, defects or a wrong item are refunded as store credit only.

To be eligible, items must be:

  • Unworn, unwashed and in their original condition, with tags attached
  • Bought at full price (see final sale below)

The customer is responsible for return shipping costs on these returns, and original shipping charges are not refundable.

Final sale items

The following can't be returned or exchanged, except if they arrive damaged, defective or wrong:

  • Items purchased on sale or at a discounted price
  • Items that have been worn, washed or have had tags removed

How to start a return

  1. Email hello@fittiepop.com with your order number, the item(s) you'd like to return and the reason.
  2. We'll reply within 2 business days with your return approval and the address to send it to.
  3. Ship the item back with a tracked shipping service and send us the tracking number.

Please don't send items back without contacting us first. Returns sent without approval, or to the wrong address, can't be accepted.

Store credit

Once we receive and inspect your return, we'll email you a store credit for the item price, usually within 5 business days. Store credit can be used on any future Fittie Pop order.

Cancellations

Orders can be cancelled for a full refund within 2 hours of being placed. To cancel, email hello@fittiepop.com with your order number. After that, your order may already be on its way, and our return policy applies.

Questions

Email us anytime at hello@fittiepop.com. We're happy to help with sizing before you order, too.